Delivery & Returns
Free Delivery Details
Our free delivery service only applies to UK mainland deliveries. Please see the table below for details of the inclusive countries.
Our Delivery Options
|Countries||Name||Weight Range||Price||Free Over|
|CountriesEngland||NameCollection from our Leicester Sales Office||Weight Range0.01kg +||Price£0.00||Free Over|
|CountriesScottish Highlands & Scottish Islands||NameStandard Highlands & Islands Delivery||Weight Range0.01kg +||Price£15.00||Free Over|
|NameStandard ROI & Northern Ireland Delivery||Weight Range0.01kg +||Price£15.00||Free Over|
|NameStandard UK Mainland Delivery||Weight Range0.01kg +||Price£6.95||Free Over£75.00|
Delivery InformationWe aim to deliver your goods within 2 - 5 working days, providing that they are in stock. Lead times may vary depending upon the item and supplier but are usually shipped within five working days of your order.
If an item is out of stock, or there is a problem with delivery we will notify you of an approximate delivery date and give you the option to proceed with the order or cancel.
All electrical goods must be signed for on delivery. Please do not sign for goods that appear to be damaged, send them back with the carrier. If the goods are damaged we must be notified within 24 hours.
If you are not in when your goods are delivered, we will leave a card advising you of how to retrieve your delivery.
Smaller items may be sent by Royal Mail using their Recorded Delivery service. Royal Mail will call once. If you are not in they will leave a card for you to collect from your local Post Office.
If you are not going to be in at the delivery address, you can request an alternative address to your billing address to have your goods delivered to, e.g place of work or neighbours etc.
Should your delivery postcode be outside of our standard UK Mainland delivery, surcharges will apply as above.
ROI & Northern Ireland DeliveryUnfortunately due to shipping logistics we can only deliver Endon, Saxby and Eglo items to ROI & Northern Ireland.
Highlands & Scottish Islands DeliveryOur Scottish Highlands & Scottish Islands delivery is only available to the following postcodes:
AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
CollectionAt checkout there is the option to collect for free from our Leicester Sales Office, please allow 2-5 working days. We will notify you by email or telephone as soon as the goods are ready to collect.
ReturnsIf you are not completely satisfied with your purchase, please email us () explaining why you wish to return or exchange the item. We will then provide you with an individual returns number.
Please note that items cannot be returned unless they are in their original condition and within 14 days of the original purchase date. Returns need to be sent back at customers own cost using a trackable delivery service. The item is your responsibility until it reaches us. For your own protection, we therefore recommend that you send the parcel using a delivery service that insures the parcel for the value of the goods. Please always arrange proof of posting (available free of charge at post office counters) when returning goods. This does not affect your statutory rights.
Please include the original packaging, any enclosed documentation in the return and clearly mark your returns number. Where items are received in their original condition, and in accordance with the above, a full refund for the goods only will be issued on receipt. If the item is not returned in its original condition and is unsalable, we will be unable to authorise a refund, and the item will be returned to you.
Please allow 7-10 working days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information from your return carrier receipt and we will check this out for you.
Faulty or Incorrect ItemsIf the item you received is faulty or is not what you originally ordered, please contact us via email in the contact us section. You will need to quote your order number, your name and address, details of the product with images of the fault/damage (where possible) and the reason for return, and whether you require a refund or a replacement. We will then advise accordingly.
Whilst goods on the website may state that they are in stock, this may not always be the case, the stock feed is only as live as it can be. At times stock can leave our warehouse quicker than we can update the website, this is why we always give our customers the choice of how they would like an out of stock item to be dealt with. If you would like to check the accurate stock level of the item you wish to purchase; do call or email and we will endeavour to respond as quickly as possible.
Please call us before placing large orders as there may be an additional surcharge to pay. This is due to the goods arriving to customers on a palette rather than with a standard courier. We can then advise accordingly whether a surcharge is likely and the total cost.