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Delivery & Returns

Our Delivery Options

Countries Name Weight Range Price Free Over
CountriesEngland NameLocal Collection Weight Range0.01kg + Price£0.00
CountriesScottish Highlands & Scottish Islands NameStandard Highlands & Islands Delivery Weight Range0.01kg + Price£12.00
CountriesIreland
Northern Ireland
NameStandard ROI & Northern Ireland Delivery Weight Range0.01kg + Price£15.00
CountriesEngland
Scotland
Wales
NameStandard UK Mainland Delivery Weight Range0.01kg + Price£6.95 Free Over£75.00

Delivery Information

We aim to deliver your goods within 2 - 5 working days, providing that they are in stock. Lead times may vary depending upon the item and supplier but are usually shipped within five working days of your order.
 
If an item is out of stock, or there is a problem with delivery we will notify you of an approximate delivery date and give you the option to proceed with the order or cancel.

All electrical goods must be signed for on delivery. Please do not sign for goods that appear to be damaged, send them back with the carrier. If the goods are damaged we must be notified within 24 hours.

If you are not in when your goods are delivered, we will leave a card advising you of how to retrieve your delivery.

Smaller items may be sent by Royal Mail using their Recorded Delivery service. Royal Mail will call once. If you are not in they will leave a card for you to collect from your local Post Office.

If you are not going to be in at the delivery address, you can request an alternative address to your billing address to have your goods delivered to, e.g place of work or neighbours etc.

Delivery Surcharges

Should your delivery postcode be outside of our standard UK Mainland delivery, surcharges will apply as above.

Highlands & Scottish Islands Delivery:

Our Scottish Highlands & Scottish Islands delivery is only available to the following postcodes:

AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

Collection

At checkout there is the option to collect for free from our Leicester Sales Office, please allow 2-5 working days. We will notify you by email or telephone as soon as the goods are ready to collect.

Returns

If you are not completely satisfied with your purchase, please email us () explaining why you wish to return or exchange the item. We will then provide you with an individual returns number.

Please note that items cannot be returned unless they are in their original condition and within 14 days of the original purchase date. Returns need to be sent back at customers own cost using a trackable delivery service. The item is your responsibility until it reaches us. For your own protection, we therefore recommend that you send the parcel using a delivery service that insures the parcel for the value of the goods. Please always arrange proof of posting (available free of charge at post office counters) when returning goods. This does not affect your statutory rights.

Please include the original packaging, any enclosed documentation in the return and clearly mark your returns number. Where items are received in their original condition, and in accordance with the above, a full refund for the goods only will be issued on receipt. If the item is not returned in its original condition and is unsalable, we will be unable to authorise a refund, and the item will be returned to you.

Faulty or Incorrect Items

If the item you received is faulty or is not what you originally ordered, please contact us via email in the contact us section - quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise accordingly.

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Great delivery and service - Thank you. We will be using you again! Dave, Leicester

Thank you so much for the very speedy delivery of both my recent orders. Only placed the orders Monday afternoon and items were delivered early Wednesday. Delighted! Such excellent service! Elspeth, Aberdeen.

I would like to compliment your company for the service provided in regard to our recent purchase This started with a question, which was promptly answered and following our placing of the order we were kept informed on an ongoing basis, with regard to the delivery. The delivery happened as planned and the mirror fitting was perfectly packed. Roy, Pitlochry.

Purchased light fittings from LED on previous occasion. As last time prices were the best I'd found and delivery was quick. Will be using again

An excellent product, easy to install, pleasant to use and very good price.

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